SALES

IO Digital specialises in maximising the sales potential of service calls. We use analytics and intelligent decision-making tools to prompt our people to make the most appropriate sales offer based on each customer’s profile. By turning customer conversations into sales opportunities we’ll open up previously untapped routes to revenue growth for your organisation.

We use powerful technology to maximise the performance of the high-calibre sales teams we employ. Our dialler is linked to our analytics engine, to programme the right call at the right time for every advisor. Optimising customer data and creating a webchat environment that facilitates high concurrency and sales rates will ensure you race ahead of the competition.

At IO Digital, using our exceptional processes and tools we have developed and implemented strong sales programs all over the world, programs that have helped achieve exponentials growth for our clients globally. We know that the essential ingredient to effective sales is building strong relationships with our clients and their customers. Our solutions strengthened by our sales frameworks can help ensure that your company has the edge in these increasingly disruptive times.

By employing our high-tech, high-touch approach, blending mapping customer journey, profiling customers and enhanced behavioural targeting along with our state of the art predictive analytics and strategic solutions we ensure that your sales targets meet your goals, thus driving your business forward.

The IO Digital Sales Framework

• Sales representatives that are highly skilled and highly trained in managing customer relationships.
• Creating customised processes for sales.
• Sales culture focused on customer proximity.
• Using cutting edge tools to support sales.
• Solutions to strategically understand customer needs.

At IO Digital we provide flexible solutions that can serve as new, stand-alone programs, or augment your sales programs.

• Digital & Voice based lead generation.
• Lead qualification.
• Outbound scheduling.
• Inbound releases.
• E-commerce support using chat and other solutions.
• Cross selling and upselling to existing customers.
• Customer retention and loyalty management programs.

We believe that every interaction is an opportunity for your business to improve your sales results, we achieve this by finding and placing the right people at the right time at the right connections to ensure that your customers’ needs are met with the utmost precision to ensure greater returns.