Our challenge
A top multinational ecommerce Sports brand needed a partner to support its ever growing business in different verticals like Chat,NPS,COD IVR and with different types of multi level integrations.
Sports Brand
Increment in the CSAT/NPS score
Sports Brand
We delivered
We have a team of experts in different verticals,which helps us to deliver everything what our client wants. With our extensive experience in providing premium customer service,we focussed on the core and came out with the exceptional results that made the brand popular among its customer base,with a high CSAT/NPS ranking.
96%
CSAT
97%
NPS
95.3%
Overall QA score in KPI Metrics
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