Digital Advertising

Innovative CX partnership that led to
high-jump revenue & customer loyalty

Our challenge

A global advertising leader that specialises in Internet-related services and products was looking for a strategic CX partner to launch sales and account advertising platforms and support their growing campaign in Indian market.

We delivered

To achieve sales excellence, we hired and trained CX specialists with outstanding sales and digital advertising background. We developed a high-effective sales training framework from scratch for the team to execute the eight-steps sales process. We also organised a robust team structure that incorporated its own particular mix of dynamics and goals to provide full-scale productivity and visibility to boost sales. We achieve +300% in year over year (YoY) in revenue sustainability from high potential customers across markets.

21%

YoY revenue sustainability from high potential clients across the markets

33%

accounts migrated to higher segmentation

Awarded the Best Global Vendorin 2021

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