In every interaction our first priority is to meet the customer’s need. Our second is to reinforce their positive engagement with your brand.
Customers are most likely to stay loyal because customer advocacy advocates for your brand who offer positive customer feedback and recommend you in their conversations and across their social networks.
Nobody gets excited by talking to an automaton. Our people are trained to be efficient and encouraged to be individuals. Instead of working to restrictive scripts that restrict their responses they’re empowered to think and improvise.