A global urban mobility giant specialising in urban mobility transport was looking to engage with a CX vendor to support their growing business needs in Asian markets. The client also required CX specialists fluent in English, Hindi and other Indian languages.
To scale the sales growth and to support the customer experience, we took advantage of our strategic location in Asia to hire experienced CX multilingual talents. Our L&D experts designed induction and training programmes to train the team within six weeks. Customer touchpoints were also identified and evaluated by the CX team to create an intelligent, agile programme that would prioritise high-value selling opportunities. Within six months, the team expanded from 30 to 240 CX specialists.
in first year
of minimum CSAT rate
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